Develops and maintains ISO level operation guidelines and complies with company-identified metrics which include communication to participants in the value chain: managers, officers, employees, suppliers, creditors and consumers. By 11/30/11, update the employee handbook to include a searchable intranet version that employees find easy to use and informative. Transition to a new automated case management system with minimal affects on customer service by developing a training program that ensures all staff can process 30 cases per day no later than three months after the end of the training classes. Warehouse Manager; 2016 to Present Stedman and Sons Manufacturing Company, Louisville, KY. Duties and Responsibilities. Warehouse supervisors are responsible for assuring that warehouse processes are consistent. What will be accomplished? Warehouses across the country depend on warehouse managers to maintain the daily processes and supervise the key staff who keep local, regional, national and global supply chain systems running. However, measurements that worked the prior year might not translate as accurate measurements for the next thus losing the business momentum. Improve operational efficiency across warehouse processes, maintaining budgetary goals and company objectives. A commitment to employee development helps organizations recruit, retain and motivate successful and committed employees. Warehouse Manager; 2016 to Present Stedman and Sons Manufacturing Company, Louisville, KY. Duties and Responsibilities. By June 30, 2011, develop and apply upgraded computer skills that enable me to produce budget reconciliation reports each month in a timely and accurate fashion. A warehouse supervisor oversees all warehouse activities, including shipping and receiving materials or goods, maintaining inventory levels and recording warehouse information. SMART goals help achieve successful projects and teams. Performance goals include both ongoing program responsibilities and any new projects, assignments, priorities, or initiatives that are specific to this performance cycle. By March 2011, develop and implement a customer service plan that results in department staff reporting that they are clear about expectations for excellent customer service and have the skills and support to perform at that level and that results in customers reporting that they receive excellent customer service. MANAGER/SUPERVISOR PERFORMANCE APPRAISAL. Here's how Warehouse Staff is used in Warehouse And Receiving Supervisor jobs: Supervised warehouse staff, delegating jobs, pulling orders, and providing customer service. 15. Develop a performance goal statement for each bucket. This shows your supervisor you are a conscientious employee. Research the job progression within the warehouse. Managed 6 supervisors and 56 warehouse associates in 6 different distribution warehouses. For ex… The standard can fluctuate and can change dramatically due to product profile shift, customer expectations, or new hires. An effective supervisor identifies an employee's dreams and desires early on. Stay on top of industry news, and be aware that for-pay assessments, such as a WERC report, can offer valuable insights untainted by company loyalty or familiarity. A great warehouse manager leads by example, including treating coworkers with respect, welcoming and listening to the ideas of others, remaining fair at all times and empathizing with subordinates. Discussion; Warehouse Manager Career Objective and Career Summary -bhatia_teena@rediffmail.com (06/13/14) Career Objective: To secure a mid level position as Warehouse Manager that would allow me to handle the warehouse processes ensuring quality and time-efficiency. With the units per direct labor hour data and UPLH information, we can look at the performance of indirect labor and make improvement from the current state. Every logistics and warehouse manager should be familiar with the basic Six Sigma, Total Quality Management (TQM) and ISO 9001 Quality Management System. 3PL provider offering customized logistic solutions and warehousing services. Development goals are relevant for everyone, regardless of their responsibility level, tenure or long-term career aspirations. Your 3PL should emphasize safety to prevent such an adverse situation that can affect so many. Solicit feedback and ideas from your staff at every level, and listen to their suggestions. For most employees, the majority of their goals will articulate ongoing responsibilities and may not change much, if at all, from year to year. These are goals and objectives every good warehouse manager should know, so be sure to ask about highest peak days, efficient practices and even how quickly a candidate can pick and pack when they’re in the interview seat. 3. Goals should be high level enough to encompass the core outcomes for which you are responsible, but specific and clear enough so you will be able to measure success. All above has a direct impact on your productivity and as they say, “an ounce of prevention is worth a pound of cure.”, By Rajiv Saxena, SVP, Supply Chain Solutions & Innovation, Craig Riggins, Vice President, Operations, Ken Wilkerson, VP, Information Systems, Director, IT & Kristi Montgomery, VP, Innovation, Research & Development, Kristi Montgomery, VP, Innovation, Research and Development, Lindsey Shrader, Business Development Manager, and Russell Wells, VP, Business Development, Michelle Kunde, VP, Operations and Turney Thompson, VP, Transportation Management at Kenco, Miguel Trivino, Director -Env., Health, and Safety, CSP and Gerald Clayton, Supervisor, Health and Safety, Paula Hise, Group Vice President, Health and Personal Care; and Greg Recht, Vice President, Integrated Sales, Trever Ehrlich, Creative Solutions Manager at Kenco Innovation Labs. Once the excitement of your new job wears off, the hard work sets in. Are the standard times previously established still current and up to date? This warehouse supervisor sample job description can assist in your creating a job application that will attract job candidates who are qualified for the job. Quality also has a strong impact on productivity. 20. Write down your goals. During this phase, your 3PL should closely communicate with you to determine the following: After understanding your expectations, then your 3PL needs to review their internal measurement system. Note that this list does not include verbs like “improve,” “reduce,” or “increase” (e.g. The warehouse operations manager is responsible for receiving and storing product effectively and improving by designing and development efficient movement and storage systems. Creating a resume objective for a warehouse worker. c) Supervisors—The objective is to develop from Intermediate to Advanced level in the following areas: i. But it’s essential to be able to put a quantifiable number in place here as one of your warehouse management KPIs. Warehouse KPI Examples #3: Carrying costs. Maximizing the use of warehouse equipment 3. Communication with employees keeps them involved and engaged throughout the process and motivates employees to collectively work to achieve goals. A workplace injury can change lives forever. The goal, however, is to develop a relationship of trust where that option will not even be considered by your employees. Part of professional development is continuing to learn new skills and practices, at any stage in your career. What are some common measurement sources for SMART goals? ), Our Leaders forge partnerships, promote regional solutions with informed and engaged residents, and approach issues with fiscal accountability and concern for future impacts, Achieve 75% of quality and outcome measures meeting performance targets in all County departments, Develop and implement strategic approaches to enhance organizational effectiveness, Increase the number of management employees with individual performance goals that are aligned to department and organizational goals, Conduct and evaluate CPMS pilot by June 2010 resulting in 85% of participants reporting ease of use and accomplishment of pilot objectives, Assessor, County Clerk-Recorder & Chief Elections Officer, County Managers Office/Clerk of the Board, EEO, Employee & Labor Relations, Risk Management & Safety, Organizational Development & Communications, Resources for Community-Based Organizations (CBOs), Statements of the important results you are working to accomplish, Designed in a way to foster clear and mutual understanding of what constitutes expected levels of performance and successful professional development, Include both Performance Goals and Development Goals, Related to job responsibilities and deliverables, Support higher level performance in the employee’s current job and career advancement. By June 30, 2011, complete course work and attain a CSAC credential to enhance my skills as an effective leader as measured by feedback from my supervisor and the accomplishment of my performance plan goals. Manage and support effective performance resulting in achievement of 75% of program and individual performance targets by the end of the fiscal year. Recruits, hires, and trains new warehouse employees. Managed 6 supervisors and 56 warehouse associates in 6 different distribution warehouses. Responsible for capital and expense budget, hiring and firing, creating and refining processes, succession planning, KPIs, replenishment, and managing change The most common and efficient way to measure productivity is “units per labor hour,” or UPLH. How well?). Throughout history, warehouse workers have been manual laborers that did a lot of lifting, moving, and loading. This involves having a leader who is able to challenge and change the culture to reflect these goals. Specific goals, when accomplished, elevate the performance of your entire team, through enhanced communication, productivity and retention. Automation has largely been … Aiming for certain metrics for the upcoming year is a practice that typically coincides with annual fiscal data which tends to fall around mid-October to November. Their job description involves managing the loading of trucks, setting up delivery routes, and unloading of materials. In addition to UPLH and evaluating the effects of labor on production, your 3PL should examine the state of employees and current processes within the organization. Setting Goals As a New Supervisor. “Improve customer service” or “reduce cost.”  These imply the direction that you want a result to move in, but don’t do much to explain the role or specific action that you will take to accomplish this change. In your warehouse supervisor job description, you’ll need to include a list of 6-8 job responsibilities. Goal: reduce attrition to less then 3% for high performers. Goal-setting ranks high on a supervisor's to-do list. Automation has largely been deployed to achieve these types of operational objectives. Before you put new initiatives in place, first become clear on the meaning of a professional development goal. Just like how quality affects direct production, when a high turnover rate is present, it means there is a loss of experienced workers. Warehouse Supervisor Job Responsibilities. If there are still too many goals, it could be that some need to be removed or postponed. Resolve 90% of complaints through a collaborative process without need for formal mediation on an ongoing basis. The M is a direct (or possibly indirect) indicator of what success for a particular goal will look like. Remember, goals are intended to focus attention and resources on what is most important so that you can be successful in achieving your priorities. The longer inventory stays in the warehouse, the more it costs a business. At the beginning of each annual evaluation period list the performance goals for the coming year on page three. Examples of Basic Goals & Objectives in a Supervisor Office. In your warehouse supervisor job description, you’ll need to include a list of 6-8 job responsibilities. It is critical to track and identify areas for improvement so the 3PL can perform well in these metrics and be able to create a SMART goal for productivity. Develop and practice my coaching skills so that my direct reports report that they feel more satisfied with their work and able to perform at a higher level and such that I achieve a 30/70 split between coaching and doing by June 30, 2011. Warehouse Managers manage warehouse staff, vehicles and other equipment, and oversee security, sanitation, and administrative functions. Making a Play to Motivate Employees with Tiered Accountability. Warehouse Supervisor Interview Questions The Warehouse Supervisor is chiefly responsible for overseeing and coordinating daily warehouse activities. Use this Warehouse Supervisor job description template to save time, attract qualified candidates and hire the best employees. On an ongoing basis, accurately process and dispatch 95% of high priority calls for police, fire and medical services. Implement Evidence Based Probation Service (EPBS) practices in order to reduce recidivism among participants by __% by June 30, 2011. By also considering the Safety, Quality, and Turnover rate of employees, we get a clear view of the whole productivity picture. To get the scope right, remember to focus on end results not tasks. Staff management is also required. JOB DESCRIPTION WAREHOUSE SUPERVISOR 1 | Page Class Code: 7981 TITLE: Warehouse Supervisor Grade 21 REPORTS TO: Director of Logistical Services SUPERVISES: N/A JOB FUNCTION: Plan, organize, supervise and participate in the operations and activities of the District Warehouse; train, assign, In terms of managing warehouse worker, a warehouse supervisor will hire and train new employees, assign work, evaluate individual reports and resolve performance issues. Warehouse To achieve this goal we must perform well in: 1. Also place a check mark to the left of any competency statement on page two requiring particular attention by the Manager/Supervisor. Data collection efforts needed to measure a goal can be included in that goal’s action plan. Maintained a safe/clean work environment while supervising the warehouse staff to ensure maximum efficiency and customer service. Tasks are most appropriate in the action plans supporting each goal, not in the goal itself. 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